Hello! I’m Nicole.

UX/UI Designer

Designing with purpose, driven by empathy.


Get in touch

Get in touch

Get in touch

Get in touch

02

Work Experience

UX Research, Ethos

Identified key areas for improvement within the Medical Management Department by conducting in-depth qualitative research through interviews and observational studies.

Refined the user interface and redesigned screens to improve usability, making complex medical and insurance data more intuitive and engaging. Utilizing Figma, I created wireframes, detailed user flows, and interactive process maps to visually communicate optimized workflows. These wireframes served as a blueprint for the development team, streamlining the design process and ensuring a seamless, user-friendly experience. By focusing on accessibility, clarity, and interactive design elements, I transformed data-heavy screens into visually appealing and easy-to-navigate interfaces, enhancing overall user engagement and system efficiency.

UX Research, Ethos

Successfully pinpointed areas of improvement within the Medical Management Department, conducting qualitative research through interviews and observation studies. This led to tangible enhancements such as a 40% boost in team efficiency and a 20% decrease in error rates. By presenting these findings and proposing solutions to both the development team and stakeholders, I facilitated system enhancements based on empirical data and user feedback, visually illustrating optimized workflows through detailed user flows and process maps created with Figma.

UX Research, Ethos

Successfully pinpointed areas of improvement within the Medical Management Department, conducting qualitative research through interviews and observation studies. This led to tangible enhancements such as a 40% boost in team efficiency and a 20% decrease in error rates. By presenting these findings and proposing solutions to both the development team and stakeholders, I facilitated system enhancements based on empirical data and user feedback, visually illustrating optimized workflows through detailed user flows and process maps created with Figma.

UX Research, Ethos

Successfully pinpointed areas of improvement within the Medical Management Department, conducting qualitative research through interviews and observation studies. This led to tangible enhancements such as a 40% boost in team efficiency and a 20% decrease in error rates. By presenting these findings and proposing solutions to both the development team and stakeholders, I facilitated system enhancements based on empirical data and user feedback, visually illustrating optimized workflows through detailed user flows and process maps created with Figma.

UX/UI Designer, Transcend Services, Inc.

Redesigned a key aspect of admin portal for job requests (transportation & interpretation), focusing on improving user experience and streamlining navigation.

Enhanced interface by implementing intuitive design principles such as Gestalt, restructured layout, and introduced intuitive labeling, leading to a 30% reduction in average task completion time.

UX/UI Designer, Transcend Services, Inc.

Redesigned a key aspect of admin portal for job requests (transportation & interpretation), focusing on improving user experience and streamlining navigation.

Enhanced interface by implementing intuitive design principles such as Gestalt, restructured layout, and introduced intuitive labeling, leading to a 30% reduction in average task completion time.

UX/UI Designer, Transcend Services, Inc.

Redesigned a key aspect of admin portal for job requests (transportation & interpretation), focusing on improving user experience and streamlining navigation.

Enhanced interface by implementing intuitive design principles such as Gestalt, restructured layout, and introduced intuitive labeling, leading to a 30% reduction in average task completion time.

UX/UI Designer, Transcend Services, Inc.

Redesigned a key aspect of admin portal for job requests (transportation & interpretation), focusing on improving user experience and streamlining navigation.

Enhanced interface by implementing intuitive design principles such as Gestalt, restructured layout, and introduced intuitive labeling, leading to a 30% reduction in average task completion time.

UX/UI Designer, Marriott Digital Services

Led the end-to-end design of an internal search engine for the sales team to quickly access information during live calls and address customer inquiries and objectives effectively, achieving a 50% increase in response time.

Designed a portfolio platform for Marriott Digital Services, enabling them to showcase their hotel and residence websites. This project highlighted my skills as a UX/UI designer in creating intuitive and visually compelling digital experiences.

UX/UI Designer, Marriott Digital Services

Led the end-to-end design of an internal search engine for the sales team to quickly access information during live calls and address customer inquiries and objections effectively, achieving a 50% increase in response time.

UX/UI Designer, Marriott Digital Services

Led the end-to-end design of an internal search engine for the sales team to quickly access information during live calls and address customer inquiries and objections effectively, achieving a 50% increase in response time.

UX/UI Designer, Marriott Digital Services

Led the end-to-end design of an internal search engine for the sales team to quickly access information during live calls and address customer inquiries and objections effectively, achieving a 50% increase in response time.